All Covid-19 Orders for IPA, IPA Wipes, Gloves, Protective Apparel, are non-returnable, non-refundable once we process the order.

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Angstrom Supply Orders, Shipping & Returns

Orders, Shipping & Returns

Ordering

Online at www.AngstromSupply.com

Phone: 877-719-4470

Fax: 616-866-0080

Email: [email protected]

 

Billing

Payment types accepted:

-          Visa, Mastercard, American Express, Discover

-          Check or Money Order (Mail to: 2535 3 Mile Rd NW, Grand Rapids, MI 49534)

-          Invoice

 

Sales Tax

We do not charge sales tax for orders outside of Michigan. You are responsible for reporting your purchases to your state tax agency.

 

Shipping

Many items are shipped from our warehouse in MI. Some are drop-shipped from manufacturers across the US.

Most orders ship out the next business day and are delivered via the best carrier for the job. We typically use Fed-Ex Ground, and shipping rates vary by product, depending on weight.

To calculate shipping charges online, add items to your cart and fill in your information. Ground and expedited shipping options will then be shown.

To estimate larger orders or for more information, please contact customer service at 877-719-4470

 

Expedited Shipping 

If shipping collect, buyer is responsible for knowing their rates and charges with their preferred carrier. If buyer needs to calculate rates in advance, a request for weights and dimensions must be made at the time of order placement. If PP&A shipping, Angstrom Supply will ship best way. If buyer needs to know shipping charges in advance, this must be requested at the time of order placement. Under all circumstances, buyer is responsible for all shipping charges and chargebacks unless otherwise declared.


International Shipping

To ship outside of the USA, please email us at [email protected] for an estimate of cost and delivery time.

 

Tracking

To track your shipment, please call or email us. 

 

Returns

Shipping, Expedited Shipping

If shipping collect, buyer is responsible for knowing their rates and charges with their preferred carrier. If buyer needs to calculate rates in advance, a request for weights and dimensions must be made at the time of order placement. If PP&A shipping, Angstrom Supply will ship best way. If buyer needs to know shipping charges in advance, this must be requested at the time of order placement. Under all circumstances, buyer is responsible for all shipping charges and chargebacks unless otherwise declared.

All Returns Approved by Seller To assure prompt handling, customer must obtain a Return Goods Authorization Number ("RGA Number") from Angstrom Supply and attach the RGA on the outside of the box. Please contact customer support at 877-719-4470 or [email protected] to obtain the RGA number.

All returns processed will be granted in the form of a credit memo to be used with Angstrom Supply, LLC. Credit memos expire 6 months from the original processing date.

Undamaged, unaltered, and unopened returns and replacements are accepted within 30 days of purchase. Purchaser is responsible for all return shipping costs. In the event of free shipping on the original shipment, purchaser may be also responsible for paying for original shipping costs in addition to the return shipping costs depending on original threshold requirement to obtain free shipping. All returns will be subject to a 15% restocking fee.

Shortages or incorrect items must be reported in writing to Angstrom Supply, LLC within 72 hours of receipt. In these instances, Angstrom Supply will cover any required return shipping costs as well as any additional shipping costs incurred to remedy the issue.

Damaged Items Any damage must be denoted on the bill of lading at the time of delivery and must be reported to Angstrom Supply, LLC within 48 hours of receipt. If shipment is collect on purchaser’s shipping account (FOB destination), all damaged-in-transit claims must be handled by the purchaser. If shipment was billed on seller’s account (FOB origin), claim handling and return shipping costs will be the responsibility of Angstrom Supply, LLC. *See ALL ACRYLIC ITEMS for exceptions

ALL ACRYLIC ITEMS: This is an extremely fragile material and has a higher likelihood of being damaged in transit. All acrylic items are inspected prior to being shipped out by Angstrom Supply, LLC. and packaged to the best of our ability to ensure damage does not occur in transit. However, inspection is required at the time of delivery and must be denoted on the bill of lading and reported to Angstrom Supply, LLC within 48 hours of receipt. Angstrom Supply, LLC is not responsible for product damaged in transit.

Cancellation or modification of orders is subject to Angstrom Supply’s prior written consent in each instance. Cancellations are not accepted on special order items. Cancelled or modified orders that are granted may be subject to fees which will vary depending upon a variety of factors relating to the production of the specific merchandise.